![]() One of the goals of Delivering for America, the Postal Service’s 10-year plan for achieving financial sustainability and service excellence, is to meet or exceed 95 percent on-time service performance for all mail and shipping products once all elements of the plan are implemented. Additionally, performance was negatively affected as a facility in Saint Louis, MO, was shut down for two weeks for decontamination of a hazardous mercury leak from an illegally shipped package, which required significant rerouting of product and service disruptions throughout the Midwest. There were temporary operational disruptions during these transitions that have been resolved. Performance during this timeframe was negatively affected during the insourcing of several Surface Transfer Centers that were previously managed by third parties. Periodicals: 84.2 percent of Periodicals delivered on time against the USPS service standard, a decrease of 1.8 percentage points from the fiscal fourth quarter. ![]()
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